Hilton Washington DC Capitol Hill

The room was clean and the hotel was clean, that’s always my number one priority. We were welcomed immediately and helped with our bags. We needed two rooms next to each other and the people working the front desk promptly answered phone calls and arranged for our rooms to be side by side. The location felt safe and we were in walking distance to everything without being directly downtown.

Great place to stay. My family and I stayed here two days on a family trip of 14 people. Room was always restocked with towels, and the breakfast is great. Stayed her because it was a walking distance to the Amtrak train station, restaurants, and bus terminals. As a group of 14 we needed it to be a walking distance from bus transportation. The staff was friendly and had no problems.

I stayed in this hotel for 3 days and 2 nights for a conference. I received a warm welcome from Mary S. She assisted me with my check-ins and informed me about the hotel amenities, and superb customer service! The Breakfast Buffet is worth your buck because of the variety of foods to choose from it's hot and fresh. Roberto one of the servers took care of me, making sure my cup of coffee was always full and always asked if I needed something. I was energetic caffeine caffeine-loaded that day. Thanks, Roberto. My room is neat and cozy. The floor carpet is deep cleaned. The linen and towels are clean and organized, From the front desk, housekeeping, and the restaurant crew. You guys are amazing, Keep it up!! See y'all next year!

Room was very nice, super clean when i arrived Great view of the Capitol The employees were all top-notch. Some of the kindest hotel employees I’ve met in my travels. Special kudos to the security/ bellmen - super kind and always willing to help Bar made a great margarita Only negative for me was location. The area surrounding it could be a little sketchy the later it got at night. I was of course there on a holiday weekend so it was quiet, but it is 1-2 blocks to the Union Station Metro and the bus circulator to the National Mall

This place messed up so bad. They had a chance to fix the problem when the primary guest asked, but they didn't and the rest of the guests on the reservation had a hard time checking in. I stayed here with a small group of colleagues from work. This was a work trip. We had four rooms under a single reservation. The person at my work who made the reservation insisted that all our names had been added to the reservation. We were all arriving at different times. One guest had trouble because the hotel said his name wasn't on the reservation. Ok, we can possibly chalk that up to human or computer error. He contacts the person who is listed as the primary guest. The primary guest tells the hotel that there are more guests who will check in later. Primary guests asks if he needs to provide the names. Hotel says no and everything will be fine. I arrive later and the hotel says I'm not listed on the reservation and won't let me check in. The hotel gives me confusing info on what I need to do. First they tell me to have the primary guest use the Hilton app to add me. Then they say the primary guest has to call the hotel. I have trouble contacting my colleague because he's busy sightseeing and meeting other colleagues. The hotel also gives me wrong information about the reservation. They're saying it's two rooms. I correct them and say it's four rooms. They check closer and see two people have checked in. They're somehow confused about how that and they say they'll get a manager. I finally get in contact with the primary guest and he gives the hotel my name and the name of another colleague who is arriving later. I was in the lobby for at least 30 minutes trying to fix this. I met with no manager and I didn't see one show up to the desk at all. A lot of this could have been avoided if the hotel had checked the additional guest names when the primary guest asked about it when he had to sort out the check in issue the first time. I have never had a good experience at a Hilton hotel. It was not my choice to stay here.